Sun Tracker Pontoon Policies

1. RENTAL PAYMENT. The reservation deposit is applied to the cost of the rental. The balance of the rental is due at least 75 days prior to the scheduled arrival date. If full payment is not received 75 days prior to the scheduled arrival date, your reservation will be considered cancelled, WITHOUT NOTICE, and the entire deposit will be forfeited.   

2. CANCELLATION. There is a full refund on reservations canceled 5 days or less from the date of booking if the reservation is made at least 75 days prior to the arrival date. 50% of the deposit is refundable if the reservation is cancelled in writing, more than 75 days prior to arrival date. Cancellations made 46 to 74 days prior to arrival date will result in forfeiture of full deposit. All fees paid will be retained if canceled within 45 days of arrival date.

3. DEPOSITS. BOOKING DEPOSIT. A booking deposit “secures” the reservation and is applied towards the rental fee.  Booking deposits are as follows:  Wakeboard Boat $250.00, Patio Boat $200.00 or $100.00, and Fishing Boat $50.00   DAMAGE DEPOSIT.  A damage deposit is required for all rentals prior to boarding/occupancy and is as follows: Wakeboard Boat $500.00 and Patio Boat/Fishing Boat $200.00 Damage deposits can be made by cash or credit card.  NO PERSONAL CHECKS WILL BE ACCEPTED.   NOTE:  Deposits will be kept in total, or in part, if cabins or small boats are returned damaged, unclean or without complete inventory. The deposit will be refunded less any charges for extensive cleaning, damages or loss of inventory items, or charged to a credit card if deposit is insufficient to cover damages.

4. FORM OF PAYMENT. Payment for deposits, rental, gas and supplies may be made by cash, VISA, MasterCard or American Express. No cash refunds will be made unless you have paid the deposit in cash. Credit card payments are processed when received. 

5. REPAIR & REFUND POLICY. Silverthorn Resort is committed to making your Houseboat Vacation as trouble free as possible. Please understand that there are many operational parts on a boat, several of which can fail unforeseeably. Although there are NO REFUNDS given for such failures, it is our commitment and responsibility to repair the problem in a timely and efficient manner. This can only happen if we are made aware of the problem at the time it occurs. Should you experience failure of any kind, please notify the Resort immediately. Refunds are not given for inconveniences due to boat malfunctions.

6. GAS. The gas tanks will be full at departure, and will be filled at the primary Renter's expense upon return of the vessel. All gas used is the primary Renter's responsibility. 

7. CHECK-IN.  Renter may not board the boat or other equipment until all paperwork has been completed and instructions regarding operation of boat and equipment have been completed. 

8. CHECK-OUT. The Vessel must be unloaded, cleaned and returned to the gas dock by 4 pm (off-season) or 5:45 pm (on-season) on the return date shown above. A late charge may be charged on late returns and will be deducted from the deposit or charged to a credit card.

9. NO REBATES WILL BE MADE FOR LATE ARRIVAL OR EARLY RETURN. SILVERTHORN RESORT IS NOT RESPONSIBLE FOR LOSS OF RUNNING TIME DUE TO EQUIPMENT FAILURE, WEATHER, ILLNESS, ACCIDENTS OR CHANGES IN PLANS. 

10. PARKING PERMITS. Silverthorn Resort provides a set number of parking passes to guests based on the type of boat rented. Please be aware that due to limited parking during peak season we will not allow the purchase of additional parking permits. Vehicles not displaying a parking permit will be towed at the owner’s expense.  Additional permits are available for purchase for $10.00/day during off season

11. WE ARE A PET FRIENDLY RESORT. Silverthorn Resort is a pet friendly resort and will accommodate one pet at no charge.  Each additional pet will require a non-refundable charge of $35.00 to be paid prior to occupancy/boarding.  Any excessive cleaning required upon departure of pet hair, urine, etc. will be charged to the credit card on file at the rate of $25.00 per hour. Any damages will be charged at replacement cost.

12. COMPLIANCE WITH LAWS. During the term of this Agreement, I agree to comply with all of the laws and regulations of the United States, the State of California and the local jurisdictions. Silverthorn Resort reserves the right to cancel the remaining period of the rental with the resulting forfeiture of any fee paid in respect of the rental period, if in the opinion of a representative of Silverthorn Resort relating to the use or operation of the boat, or is in contravention of the Regulations and such contravention is a hazard to navigation, people or property, including the boat or undue interference with the rights of others.

13. PERSONAL PROPERTY. Silverthorn Resort shall not be liable for loss of, or damage to, any property left, stored or transported in or on or by the houseboat, cabin, or other boat, either before or after the return thereof to Silverthorn Resort whether or not such loss or damage was caused by or related to the negligence of Silverthorn Resort, its agents, and employees.  The contract holder does hereby assume all risk or such loss or damage and waives all claims against Silverthorn Resort, its agents, and employees, by reason thereof, and agrees to hold Silverthorn Resort, its agents, and employees, against all claims based on or arising out of such loss or damage. 

14. VESSEL & EQUIPMENT RESPONSIBILITY. For the duration of the Agreement, I understand that I am fully responsible for the command and control of the Vessel listed above and all equipment including, but not limited to, appliances, appurtenances and supplies. By signing this agreement, I certify that I am competent to handle and operate the Vessel for transportation of persons or property and not to allow more than the allowable number of persons aboard the Vessel at any one time. I also agree that I am not in any way an agent, servant or employee of Silverthorn Resort and will not permit any repairs to be made or liens or accessories to be placed against the Vessel without first obtaining the express written permission from Silverthorn Resort to do so.