Queen Policies

1. RENTAL PAYMENT. All rental fees are due at least 75 days prior to the scheduled arrival date. If full payment is not received at least 75 days prior to the scheduled arrival date, your reservation may be cancelled, WITHOUT NOTICE, and all fees paid will be forfeited.   

2. CANCELLATION. If making a reservation more than 75 days prior to arrival you have 5 days from the date of booking to cancel and receive your full deposit back. 50% of the deposit is refundable if the reservation is cancelled in writing, more than 75 days prior to original arrival date. Cancellation 46 to 74 days before original arrival date will result in forfeiture of full deposit. Entire deposit and all rental fees will be forfeited if cancellations are made to the reservation less than 45 days prior to the original boarding date. Any cancellation made after a Date Change (if permitted) will result in forfeiture of Full Deposit and all additional Rental Fees paid. Pricing, terms, and availability are subject to change without notice.

3. DATE CHANGE. Contact the reservations office for Inquiries into adjustments to trip dates within the same calendar year. (Request may not be honored)

4. TRAVEL INSURANCE COVERAGE. We enjoyed helping you book your dream vacation, but in our experience, there's always unforeseen events that can occur. We strongly suggest to purchase travel insurance for your houseboat vacation.   We work with InsureMyTrip to offer our clients hand selected plans that will help protect your trip from any sudden cancelation. We invite you to visit InsureMyTrip.com and request more information. 

5. Disclaim: *InsureMyTrip is a separate service we offer to our clients by a third party company, we are NOT providers of any insurance service. If you have any question please visit directly: InsureMyTrip.com for more information.

6. DEPOSITS. Booking Deposit: A booking deposit is due at the time of reservation and is applied to the rental fee. Damage Deposit: A damage deposit is due upon check in. This deposit is fully refundable provided your houseboat is returned undamaged and with all inventory intact. Deposit amounts are as follows: Queen/Queen I/Queen II - $1000.00 Presidential/Senator/Executive - $500.00 No personal checks will be accepted for deposits. NOTE:  For Holiday Weekends in May, Damage deposits increase to $5,000 for the Queen/Queen I/Queen II, and $3,000 for the Presidential, Senator, and Executive and must be paid in CASH ONLY on arrival. Deposits will be kept in total, or in part, if houseboats, cabins, or other boats are returned damaged, unclean or without complete inventory. The deposit will be refunded less any charges for extensive cleaning, damages or loss of inventory items or charged to any credit card attached to the reservation if cash deposit is insufficient to cover damages. 

7.  FORM OF PAYMENT. Payment for deposits, rental, fuel and supplies may be made by VISA, MasterCard, American Express, Discover or Cash. No cash refunds will be made. A check will be issued and mailed for any refundable cash transaction. Credit card payments are processed when received. 

8. REPAIR & REFUND POLICY. Silverthorn Resort is committed to making your Houseboat Vacation as trouble free as possible. Please understand that there are many operational parts on a houseboat, several of which can fail unforeseeably. Although there are NO REFUNDS given for such failures, it is our commitment and responsibility to repair the problem in a timely and efficient manner. This can only happen if we are made aware of the problem at the time it occurs. Should you experience failure of any kind, please notify the Resort immediately and understand that refunds, credits or compensations are not given for inconveniences due to houseboat malfunctions.

9. GAS. The fuel tanks are full at departure and will be filled at the primary Renter's expense upon return of the vessel. Storage/transport of gas containers of any type is strictly prohibited on houseboats and houseboats may only be refueled at California State Regulated fueling stations. All fuel used is the primary Renter's responsibility. 

10. CHECK-IN & BOARDING. Boarding time is between 3:00 - 6:00 p.m. May-Sept and between 1:00 – 4:00 pm Oct-April  Renter may not board the houseboat or other equipment until all paperwork has been completed and instructions regarding operation of houseboat and equipment has been completed. 

11. CHECK-OUT. The Vessel must be unloaded, cleaned and ready for us to drive to the gas dock between 9:00-10:00 a.m. for final fueling on the return date. A late charge may be issued on late returns and will be deducted from the deposit or charged to the renter’s credit card.

12. NO REBATES WILL BE MADE FOR LATE ARRIVAL OR EARLY RETURN. SILVERTHORN RESORT IS NOT RESPONSIBLE FOR LOSS OF RUNNING TIME DUE TO EQUIPMENT FAILURE, ILLNESS, ACCIDENTS, CHANGES IN PLANS, WEATHER, WILDFIRES, or ANY OTHER NATURAL DISASTERS.

13. PARKING PERMITS. Silverthorn Resort provides a set number of parking passes to guests based on the type of houseboat rented. Vehicles not displaying a parking permit will be towed at the owner’s expense. Parking permits are allocated as follows:  Queen/Queen I = 5, Queen II/Presidential/Senator = 4, Executive = 3. In addition, due to the topography of this facility, we are unable to accommodate RV’s of any kind. 

14. WE ARE A PET FRIENDLY RESORT. Silverthorn Resort is a pet friendly resort and will accommodate one pet at no charge.  Each additional pet will require a non-refundable charge of $35.00. Any excessive cleaning required upon departure of pet hair, urine, etc. will be charged to the credit card on file at the rate of $25.00 per hour. Any damages will be charged at replacement cost.

15. COMPLIANCE WITH LAWS. During the term of this Agreement, I agree to comply with all of the laws and regulations of the United States, the State of California and the local jurisdictions. Silverthorn Resort reserves the right to cancel the remaining period of the rental with the resulting forfeiture of any fee paid in respect of the rental period, if in the opinion of a representative of Silverthorn Resort relating to the use or operation of the houseboat, or is in contravention of the Regulations and such contravention is a hazard to navigation, people or property, including the houseboat, other boat, or undue interference with the rights of others.

16. PERSONAL PROPERTY. Silverthorn Resort shall not be liable for loss of, or damage to, any property left, stored or transported in or on or by the houseboat, cabin, or other boat, either before or after the return thereof to Silverthorn Resort whether or not such loss or damage was caused by or related to the negligence of Silverthorn Resort, its agents, and employees.  The contract holder does hereby assume all risk or such loss or damage and waives all claims against Silverthorn Resort, its agents, and employees, by reason thereof, and agrees to hold Silverthorn Resort, its agents, and employees, against all claims based on or arising out of such loss or damage. 

17. VESSEL & EQUIPMENT RESPONSIBILITY. For the duration of the Agreement, I understand that I am fully responsible for the command and control of the Vessel listed above and all equipment including, but not limited to, appliances, appurtenances and supplies. By signing this agreement, I certify that I am competent to handle and operate the Vessel for transportation of persons or property and not to allow more than the allowable number of persons aboard the Vessel at any one time (Queen/Queen I 20 passengers * Queen II / Presidential / Senator 16 passengers and Executive 10 passengers.) I also agree that I am not in any way an agent, servant or employee of Silverthorn Resort and will not permit any repairs to be made or liens or accessories to be placed against the Vessel without first obtaining the express written permission from Silverthorn Resort to do so.